publishers clearing house Complaint

publishers clearing house Complaint

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I ordered from PCH earrings that...


I ordered from PCH earrings that were very cheap looking & fell apart when i tried to use them. I also ordered a guitar back in Nov. as a x-mas present. I received 1 notice a couple of weeks later that said it was on back order. As of Jan., I STILL HAVE NOT RECEIVED IT!

I want PCH to stop sending me their "fliers" and junk mail. Their products are JUNK!!!!!


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Comments


DISLOCATEDCAJUN says: (3 years ago)
 0
YOU JUST HAPPENED TO GET A DEFECTIVE PRODUCT. I HAVE BEEN A PCH CUSTOMER FOR 39 YEARS, AND YES, I HAVE HAD A LITLE DIFFICULTY WITH A PRODUCT OR TWO.

HOWEVER, PCH CUSTOMER SERVICE HAS ALWAYS BEEN QUICK TO RESPOND, AND ALWAYS IN MY FAVOR. DID YOU TRY CALLING CUSTOMER SERVICE, OR E-MAILING CUSTOMER SERVICE? I ASSURE YOU THEY WANT THEIR CUSTOMERS HAPPY AND SATISFIED. IF THEY WERE NOT GOOD AT DELIVERING EXCELLENT CUSTOMER SATISFACTION, I DO NOT BELEIVE THEY WOULD STILL BE IN BUSINESS AFTER 35 YEARS.

BY THE WAY, FOR YOUR BACK-ORDERED ITEM, IF YOU READ YOUR DISCLAIMERS FOUND AT THE PCH.COM SITE OR IN THEIR MAILINGS, YOU WILL SEE THAT THEY MENTION THAT SOME TIMES, A PRODUCT TURNS OUT TO BE MORE POPULAR THEN THEY THOUGHT IT WOULD BE, THEREFORE INVENTORY WAS LIMITED. THEY GO ON TO SAY THAT YOU CAN CANCEL THS ORDER, JUST BY CONTACTING THEM BY PHONE CALL OR E-MAIL. IN FACT, I KNOW FROM EXPERIENCE, HAVING ORDERED BIG THICK TOWELS FROM PCH.COM PCH SENDS OUT A POSTCARD TO ADVISE YOU THAT A PARTICULAR ITEM, WHICH YOU ORDERED, IS NOW OUT OF STOCK, DUE TO AN UNFORSEEN POPULARITY. THEY PROVIDE YOU WITH AN ADDRESS ON THIS SAME CARD TO CANCEL YOUR ORDER BY RETURNING THIS SAME CARD AND MARKING IT CANCELLED, AND THEY ALSO PROVIDE A CUSTOMER SERVICE 800 TELEPHONE NUMBER IF YOU WOULD RATHER CALL THEM TO CANCEL YOUR ORDER. THEY INCLUDE A SINCERE APOLOGY. I HAVE ALSO KNOWN PCH TO STOP CARRYING CERTAIN PRODUCTS IN THEIR INVENTORY, IF NUMEROUIS COMPLAINTS COME IN ON THAT PRODUCT. DID YOU SEND IN A WRITTEN COMPLAINT CONCERNING YOUR EARRINGS? THEY CANNOT GUESS AS TO QUALITY OF SOME ITEMS WHICH THEY RECEIVE IN THIER INVENTORY. HWEVER, THEY DO LISTEN TO CONSUMERS. WRITE THEM OR CALL THEM AND LET THEM KNOW HOW YOU FEEL. YOU MIGHT JUST BE AMAZED AT THE SUPERIOR CUSTOMER SERVICE THAT YOU RECEIVE.



sandragreen03 says: (5 years ago)
 0
I have purchased an item from PCH, 3 months ago! I have not received notice
on that item. It was a digital camera/camcorder. It came with a $400 off
coupon. I sent the coupon in and my down payment and I have not heard
anything since. I would be happy to receive some kind of notification. My
daughters birthday is this month and I would like to at least be reassured that I am getting it.



cherylcrotts says: (5 years ago)
 0
you send me emails telling me to hurry up and send my entry in but when I try something is always invalid no matter how many times Itry to enter the correct info you always reject it.




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